Orders that have been returned by the courier because the orders haven’t been called for, refused or have an incorrect address, once returned to us will be refunded minus the original shipping cost.
Please notify us within 24 hours of receiving your order if you have any queries regarding your order.
If you wish to return a product please email us at firstname.lastname@example.org so we can help. We are only able to accept certain items up to 28 days from when the order has been placed.
Due to the nature of our products there are many that we are unable to accept back due to hygiene reasons, so please contact us before you send products back to us.
If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us as we’ll get back to you right away with a solution.
Allergic Reaction Policy:
We hope you have the most fantastic experiences with our products. However everyone’s skin is different and as with all skincare reactions are possible. Due to this we are not responsible for any reaction as this is down to the individual’s skin not the product itself.
Again with any form of skincare or cosmetics always do a patch test and wait 24 hours, if an allergic reaction occurs, discontinue use and seek medical advice if severe. All of the ingredients are on the product page, read them carefully to make sure you don’t have a known allergy to a specific ingredient.